FAQs for Students

Sign that says Ask on it

Find answers to frequently asked questions by students.

How do I get into my email? 

Clearing your cache and using a different browser than you usually use may help with log-in. 


What if I can’t reach my instructor, or they have not responded? 

Business and Technology
(916) 660-7800

(916) 660-8104

Liberal Arts Division
(916) 660-8000

Nursing and Allied Health
(916) 660-8300

Science and Math
(916) 660-7900

How do I return rented textbooks?

Rented textbooks can be returned Monday, May 24 through Thursday, May 27 between 10:00am and 5:00pm at the return window to the left of the bookstore entrance. 

When will I get my grades?

Grades are due on Monday, May 31. We are working to ensure that we have grades posted on or near that time. If this changes, we will provide students with an update.

When will I be able to get my transcript?

Transcripts will be available a few weeks after grades are posted. If you do not need grades from the current semester on your transcript, we can issue transcripts once our system is back up and running.  

I registered for a class but can’t get into mySierra to pay for my class. Will I be dropped for nonpayment?

No, nonpayment has been turned off for summer and fall, so there will be no drops for non-payment. 

When can I register for summer classes?

As soon as our system is back up, we will resume registration. 

I’m on a waitlist for a summer or fall course. Did I get dropped from the waitlist?

When the system went down on May 18, registration and waitlists were frozen. As soon as the system is back up, we will contact students to make sure their registration activity is correct. 

How will this impact my financial aid refunds?

We are working to send out refunds as quickly as possible and will communicate with students as we know more. If you have any questions, please call (916) 660-7310 or email financialaidquestion@sierracollege.edu